From the Decor Crafter journal

Refund and Returns Policy

Refund and Returns Policy This policy explains how returns, refunds, damaged deliveries, custom orders, and international buyer responsibilities are handled for purchases from Decor Crafter. Returns and Refunds We accept return requests within 7 days of delivery . To be eligible for review, the item must be unused, in its original packaging, and in the same condition as received. The buyer is responsible for return shipping costs unless otherwise confirmed by Decor Crafter in writing. The product must be packed safely for return transit. Refunds are reviewed after the returned item is received and inspected. Original shipping, packing, customs duties, import taxes, payment processing fees, or bank charges may not be refundable where they have already been incurred. Custom and Made-to-Order Products Custom marble inlay products, custom table tops, custom sizes, personalized designs, special-order materials, and made-to-order pieces may not be eligible for cancellation, return, or refund after production has started, unless there is a verified defect or an issue confirmed by Decor Crafter. For custom orders, customers should confirm size, shape, design, material preference, color details, and shipping destination carefully before production begins. Damaged or Incorrect Items If an item arrives damaged or incorrect, please contact us as soon as possible after delivery. To help us review the issue, provide: Order details and customer name Clear photos of the outer packaging before opening, if available Clear photos of the product, damage area, label, and packing material A short description of the issue Please keep the original packaging until the issue is reviewed, because shipping companies or insurance providers may require it. International Customs, Duties and Taxes International customers are responsible for any customs duties, import taxes, VAT, brokerage charges, remote-area fees, or local delivery charges applied by their country or courier. These charges are controlled by the destination country and are not included unless specifically confirmed in writing. Non-Returnable Situations Used, installed, altered, damaged after delivery, or improperly repacked items Custom-made or personalized products after production has started Products returned without prior communication Damage caused by misuse, incorrect installation, or improper handling after delivery How to Request Help For return, damage, or order support, contact Decor Crafter with your order details. Email: inlaymarblecrafts@gmail.com WhatsApp: +91 9927641146